Story: Contact Energy
How do you help a new leadership team and skeptical employees entrenched in bureaucracy create a competitive, vibrant new company?
Electricity deregulation in New Zealand created a innovate-or-fail situation for a new company that would inherit government generating assets and operating staff.
By listening to customers, assessing existing systems and anticipating future needs, exploring best practices around the world and using an employee-centric process, we designed a progressive utility that focused on anticipating market needs customer service requirements, pricing and products.
Results: Contact is now a thriving company that has grown from zero to over 560,000 customers – one of New Zealand’s largest listed companies.